FAQ

1995.ng FAQ

Are all products on 1995.ng original and genuine?

You can be sure all of our products are genuine, we are dedicated to giving our customers 100 percent original products. If any of our suppliers are found to mixed products that are not genuine with goods sent to us, such distributors are sanctioned immediately upon a complaint from our buyers.

You can help us by sending information on products that does not meet the standard of our platform.

How can I check ratings/reviews of a product before buying?

It is one of our strong point recommendations to our buyers to always check the rating and reviews of every product before you buy it.

Are all products on 1995.ng new and unused?

1995.ng gives you products that are 100% new, if any of our product is refurbished which is always in term of device it will be clearly stated.

How can I find the right product on 1995.ng?

To get the right products all you have to do is start selecting name of categories, in the categories you will find all products that are similar, so if you can identify what you are looking for, you may click on search to search the name of the products or brand name.

Are there any hidden costs or charges if I order from 1995.ng?

When you order from 1995.ng, there are no-cost or charges that is hidden, all of these costs you will pay will be 100% visible before you should checkout for your products.

Are the prices on 1995.ng negotiable?

The cost of products on 1995.ng is not negotiable. 1995.ng has lots of products that offer you the best prices and deals.

Why do I see different prices for the same product?

Most time you notice variations in price owing to the fact that some of the products are gotten from different distributors. With this option, you have the liberty to choose from the pool of options as the same product will be ship to you.

How do I know if the product comes with free installation?

On any products free installation is not free excerpt otherwise specified by distributors, however, you should be sure you go through product descriptions to know more about the installation and if there are where you need our assistant you should not hesitate to make use of the contact form or call.

How do I know if a product comes with a warranty?

1995.ng at the moment does not give you the ample privilege to return any product all products from us are in good condition before they are sent to our customers. So if there are issues on your products you may need to contact the support.

Also be in the know that, if we have products that has a warranty, it will be displayed on the product description page. If a piece of product is offered by multiple distributors, the warranty on each of the products will be stated on each item description page.++++++++++++++

Where are the Warranty Service Center?

You can get the service center on the warranty cards that come with your products, also you may check at the product description page to check for the service/warranty center. If you cannot find a warranty card on your products, you may need to refer to the user manual.

I see that the warranty terms for my product have changed on 1995.ng from when I bought the product. Will this affect my warranty?

Overtime product warranty changes but you should be rest assured that the entitlement listed on the warranty card as at the time of your purchase remain valid.

I ordered a product with a warranty but I did not get a warranty card with my product. How can I get a warranty?

These issues require you to contact our support to be resolved.

What should I do if there is a difference in the warranty mentioned on 1995.ng & the physical warranty card I got?

These issues require you to contact our support to be resolved.

From when is the warranty for my product applicable?

The warranty on your products kick-started from the date your order was complete, but if you have an exceptional case, you may need to contact our support for a resolution.

Should I register the product with the brand to get warranty for my product?

You may need to however, the best guide to that is to follow what is written as instruction on the warranty card of the product you ordered by the brand.

There is a mismatch in warranty terms between 1995.ng and the brand website. What am I eligible for?

Overtime product warranty changes but you should be rest assured that the entitlement listed on the warranty card as at the time of your purchase remains valid.

I lost my warranty card. How can I get a warranty?

That you cannot lay your hands on your warranty card does not mean you cannot claim your warranty, all you have to do is to tender your invoice of purchase from 1995.ng at the authorized service center.

How do I place an order?

Shopping and carting on 1995.ng is seamless, what you need is to identify the product you want to order the follow the below instructions;

Select 'Buy Now' this will the product to your cart

Select 'VIEW CART and CHECKOUT' in the pop-up

Then you can now select 'PROCEED TO CHECKOUT'

You may need to register for an account if you do not have an existing account with us, after registration, login to your account to see your dashboard.

Provide your billing/shipping address, ensure the address is correct and has corresponding information

Select your preferred means of payment

Then select ‘confirm order; this will complete your order.

Immediately you have placed an order, we will have automated email that will be sent to your email for confirmation and sometimes we may place a phone call if the need arise for additional information. Be in the know that this confirmation is compulsory to complete your shipping order, you can cancel your order few hours after you have place the order.

Need help placing an order?

Operating Hours: Mon-Fri, 8am-8pm; Saturday, 9am-5pm; Public Holidays, 9am-5pm.

Call our Customer Order Line - 012772367

Can I open my package before making a payment or reject/return my item to the delivery associate at the point of delivery?

Before you can open your package, payment has to be made first, do not bother, you can return this item within the certain period.

How do I know my order has been confirmed?

Once your order is confirmed, we will send automated message.

My payment was processed successfully but I didn't get any order confirmation. What should I do?

These issues require you to contact our support to be resolve.

How can I track my order?

A regular update will be sent to you on the status of your order via SMS and email. The moment your goods left our warehouse, we will message you, also you may track it by proving your reference number in the tracking section.

How quickly can I get my order?

Our top-notch effort is provided to get your orders to you as soon as possible, the delivery date is on the description page, also if you want a super-fast delivery, we provide you with a premium delivery service.

How do I cancel my order?

The best way to cancel your order is to contact the support service.

My order is delayed, what should I do?

Our best is put on to get you the fastest delivery, however, there are cases of unplanned delay but at that, we will always keep you abreast of your order. If you are not sure of some questions, our support service is always at every moment for clarification, you can as well follow your order progress by checking via the tracking section.

Why am I having trouble placing products in the cart?

If you are facing difficulties in placing your order in your cart, ensure you have made relevant provision of color and size but if the problems still persist then the product might be out of stock or sold but you can contact the support to be sure if it is not technical issues.

I haven't received the invoice for my order. What do I do?

For every product sent to you, a hard copy of the invoice is sent along but if you have not receive any, you may need to contact us we will send it to you.

How do I pay on 1995.ng?

There are different payment methods you can choose from; the list of payment methods you can use is listed on the checkout page. Do not hesitate to get further help from the support if you are stuck.

What is Pay on Delivery (PoD)?

What pay on delivery simples is you can pay via cash or valid currency or any of your bank card the moment our agent calls you that your goods are already available for pickup. And immediately you pay, a receipt will be issued as an invoice for your payment.

Note:

Please bear in mind that some locations or pickup stations may not be available for payment on delivery, you can find the list of region where our pay on delivery is applicable or you should chat the live agent for additional information.

How do I pay with my Debit / Credit Card?

This is a simple step, check the lower part of the checkout page, you will be asked for your preferred method of payment, follow the slated instructions, you should choose card payment option then follow the next instructions, ensure you provide the necessary information you are requested so as to experience a seamless payment. Be sure your card information are secure and treated with high confidentiality.

How do I use a gift card?

This is not a difficult task, you have got to do is to provide the gift card code on the payment page and ensure you provide the information in the voucher box then select apply.

How can I pay for my order on 1995.ng-app or 1995.ng mobile website?

On our mobile application, you can download it from various service stores on different platform, we have application running on iOS and Android, it has full features that make your shopping seamless.

Are there any hidden charges like sales tax when I make a purchase on J1995.ng?

We do not have any hidden taxes or charges while you shop on our platform, every payment you need to make are listed on the payment page before you finally click on pay to seal your shopping. The amount you pay will reflect in the invoice we sent along also, every additional information you need to know will be added also.

Note: when you make use of credit/debit card outside the country, you may be charged a cross border fee for more information on that you may need to contact your bank to know the fee for international transactions.

What steps does 1995.ng take to prevent card fraud?

Detection of fraud is very important to us, so we take every step to ensure the safety of your card and your information with us. We monitor our online payments and every suspicious activity results to manual verification and if not authorized we ban such account.

Why was my Credit/Debit Card declined?

Sometimes you may be face with issues completing your payment owing to card declination, ensure your card is activated for online payment, also be sure there are enough fund in your account also make verification if there are no limitations on your card.

Some card outside the country we operate from may not be supported but you can choose pay on delivery to complete your order.

Can I use two methods of payment when ordering online?

No, you are only given one opportunity to choose one payment method.

Does 1995.ng offer payment in installments?

At the moment we are sorry to let you know we do not offer installment payments.

My order value is more than the Gift Card amount, what do I do now?

If you have a gift card value that is less than the amount of products you order, you will be prompted to ask for an additional payment method.

What is a 3D Secure password?

Visa and Mastercard in partnership with your banks implemented a 3Dsecure password under the Mastercard SecureCode and Verified by Visa services. This is an additional security layer which is a one-time password that you will be asked for in the payment stage, this password is meant for you only and will be issued via SMS or via your email, this means you are the only one that can make payment online with your card information.

What is my card number, expiration date, and CVV/security code?

In the payment page, when you pay with your Credit/Debit card, you will be asked to provide your 16-digit Card Number, CVV which stands for Card Verification Value, and the card expiry date. Please know that your card information is not collected on our platform excerpt you specify it should be saved.

Pay on Delivery Unavailable

This option may not be available as a result of any of the following;

You have in your cart products that will be ship down from oversea or digital items such as coupons or tickets.

If your total order is less than the specified amount.

Your delivery or pickup station is not in our pay on delivery region

Why is the Pay on Delivery disabled on my account?

This is as a result of frequent canceling or rejected orders, our system will flag your account not eligible for pay on delivery

How can I activate the Pay on Delivery option on my account?

You will only get reactivated after you have completed two orders successfully.

Who do I complain to if I was flagged wrongly?

You may need to contact our support to rectify this issue

Can the delivery lead-time in a state vary across its different cities?

Of course yes, deliveries to remote areas of the states may take longer than the ones with a landmark and in the city.

Can I change my shipping address after I have placed my order?

Yes, you can request for change of address to a different location within the same city or region, but ensure you do this before your order is shipped, contact our support for a seamless guide to do this.

If you are changing the address to a newer location, then your order will be canceled and you will have to do repurchase of your original order.

I found the package open and the product seal is broken on delivery. What should I do?

If any of the package seal is broken, we always advise you should reject such a package and because we will not receive any broken seal but if you erroneously receive such package do well to contact our live support for a quick response.

I missed my delivery. What happens now?

Your order will be scheduled for other working days, this will be done 3 times before your order is finally canceled if none of it yielded positive.

Will somebody contact me before delivering the package to my location?

Yes, our delivery personnel will contact you to confirm if you are available in the exact location for pickup.

What are delivery charges?

The delivery charges are undertaken by our company as we pay all our staff that brings the products to your doorsteps.

Why do estimated delivery times vary for some distributors?

The estimation on delivery is estimated based on the distribution location and buyer’s location. Shipping from one state to another will cost higher to a farther state.

I ordered multiple items but I have received only one item so far. What's going on?

This usually occur if the products you are ordering are from different distributors and we ship every item that is available to avoid delay in delivery. But be assure you will get all of the products delivered to you but it might be at different periods.

Can my parcel be delivered to an office address?

Of course we can deliver your products to any convenient location for you just ensure you provide it in your shipping address.

Can I pick up my item instead of having it delivered?

Yes, you can, just that it will entail you fill it as you should be notified when it arrives at the pickup station. When it arrives at our station, we will notify you for pickup.

Yes, this option can be chosen at the checkout step. You will be notified when your items arrive at the pickup station you chose, so you can come for pick up.

Also, do know that you have 7 days’ ultimatum to pick your goods up when it gets to the pickup station else your order will be canceled.

My package is prepaid. Do I need to show any document when collecting it?

Yes, it will entail you provide your ID cards or any means of association that is valid to pick it up

Can someone collect my prepaid package on my behalf?

Of course, but ensure you give such representative the tracking number and a signed copy of your identification.

My package is cash on delivery. Can someone pick it up on my behalf?

Of course, but ensure you give such representative the tracking number and a signed copy of your identification.

My parcel has been reported missing. What now?

You need not stress yourself your order will be replaced at no cost to you.

Other information you may need to know, you may contact our support and be rest assure to be treated as king you are!